We have recently rolled out a new update for VPN.lat to improve stability, network speeds, and overall security. However, we have noticed that after updating, some users are experiencing a minor glitch: when trying to connect, the application gets stuck on “Processing” and never establishes the connection.
If you are facing this issue, don’t worry! This is not a problem with your account or our servers. Most of the time, it is simply a conflict between the old temporary files stored on your device and the new update code.
Here are the two most effective solutions to fix this in less than two minutes:
1. Clear All App Cache and Data
When an app updates, sometimes data remnants from the previous version remain in your phone’s memory, causing a conflict with the new update. Clearing this memory usually solves the issue immediately.
Step-by-Step Guide:
- On Android:
- Go to your phone’s Settings.
- Open Apps (or Manage Apps).
- Find and select VPN.lat.
- Tap on Storage (or Storage & Cache).
- Tap Clear Cache, and then tap Clear Data (or Clear Storage).
- Reopen the app and try connecting again.
2. Uninstall and Reinstall the App
If clearing the data doesn’t work, or if you are using an iOS (iPhone) device, the cleanest and most effective solution is to reinstall the application from scratch. This completely removes any traces of the old installation package and ensures your operating system loads the new version flawlessly.
Step-by-Step Guide:
- Press and hold the VPN.lat icon on your phone’s home screen.
- Select Uninstall or Delete App.
- Restart your device (optional, but highly recommended to refresh your system’s RAM).
- Open the Google Play Store or Apple App Store.
- Search for VPN.lat and download it again.
- Open the fresh app, pick your preferred server, and hit connect.
Still Having Trouble?
Clearing the app data or performing a fresh reinstall resolves this “Processing” freeze in 99% of cases. However, if you have tried both steps and the app is still unable to connect, please reach out to us directly via email at: contact@vpn.lat.
When sending your message, please mention your device model so our technical support team can look into your case immediately and help you get back to browsing freely and securely!
